Showcase Mobility Inc

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CHECKOUT WITH CODE SPRING2024 and RECEIVE $175 OFF NEW ELECTRIC WHEELCHAIRS

SPRING2024
Receive a FREE $300 Accessory kit with every purchase! All Electric Wheelchairs backed by a 2 Year extended Warranty!

2 Year Warranty

Warranty

Introduction

  • Showcase Mobility's Commitment: A 2-year warranty demonstrating the company's commitment to customer satisfaction and product reliability.

Warranty Details

  • Coverage: Applies to electric wheelchairs and scooters, including new and open box items.
  • Duration:
    • First Year: Covers parts and labor.
    • Second Year: Covers parts only.

Specific Component Warranty

  • Chair Frame: 2 years.
  • Motors: 1 year.
  • Controller and CPU System: 1 year.
  • Battery: 6 months.
  • Wear Parts (Including tires, seat and backrest, armrests, support straps): 1 month.

Warranty Exclusions

  • Not Covered:
    • Neglect, fire damage, water damage.
    • Unauthorized modifications.
    • Normal wear and tear.
  • Specific Exclusions: User negligence, accidental damage, intentional damage, abuse, improper storage/handling/operation, general misuse, unauthorized modifications.

Return Policy

  • Duration: 30 days from purchase.
  • Conditions: Subject to a 20% restocking fee; original and return shipping costs deducted. Item must be returned in original packaging.

Warranty Claim Process

  • Contact: Showcase Mobility support at 810-314-0773 or showcasemobility@gmail.com.
  • Procedure: Potential pickup and return to Warren, Michigan warehouse for inspection and repair.

Shipping and Delivery

  • First Year Repairs: Shipping costs covered by the manufacturer.
  • Re-Delivery: If initial delivery is rejected or unsuccessful, the customer pays for re-delivery.

Additional Notes

  • Repair Time: Typically 14 days, varies based on factors like part shortages or shipping delays.
  • Response Time: Warranty claims typically addressed in less than 24 hours.
  • Warranty Void: Water damage, fire damage, neglect, alterations.

Maintenance and Service

  • Recommendation: Seeking professional help for maintenance and service is advised for quality assurance, despite the straightforward design allowing user-replacements.

The typical repair time from pickup to return is 14 days, though this may vary due to part shortages, shipping delays, or extended diagnostics. Warranty claims typically receive a response in less than 24 hours. Please note that these terms are subject to change.

Additional Warranty Information

Water damage, fire damage, neglect, and alterations will void the warranty.

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