Warranty

Introduction

• Showcase Mobility's Commitment: A 2-year warranty demonstrating the company's commitment to customer satisfaction and product reliability.

Warranty Details

• Coverage: Applies to electric wheelchairs and scooters, including new and open box items.
• Duration:
  • First Year: Covers parts and labor.
  • Second Year: Covers parts only.

Specific Component Warranty

• Chair Frame: 2 years.
• Motors: 1 year.
• Controller and CPU System: 1 year.
• Battery: 6 months.
• Wear Parts (Including tires, seat and backrest, armrests, support straps): 1 month.

Warranty Exclusions

• Not Covered:
  • Neglect, fire damage, water damage.
  • Unauthorized modifications.
  • Normal wear and tear.
• Specific Exclusions: User negligence, accidental damage, intentional damage, abuse, improper storage/handling/operation, general misuse, unauthorized modifications.

Return Policy

• Duration: 30 days from purchase.
• Conditions: Subject to a 20% restocking fee; original and return shipping costs deducted. Item must be returned in original packaging.

Warranty Claim Process

• Contact: Showcase Mobility support at 810-314-0773 or showcasemobility@gmail.com.
• Procedure: Potential pickup and return to Warren, Michigan warehouse for inspection and repair.

Shipping and Delivery

• First Year Repairs: Shipping costs covered by the manufacturer.
• Re-Delivery: If initial delivery is rejected or unsuccessful, the customer pays for re-delivery.

Additional Notes

• Repair Time: Typically 14 days, varies based on factors like part shortages or shipping delays.
• Response Time: Warranty claims typically addressed in less than 24 hours.
• Warranty Void: Water damage, fire damage, neglect, alterations.

Maintenance and Service

• Recommendation: Seeking professional help for maintenance and service is advised for quality assurance, despite the straightforward design allowing user-replacements.

The typical repair time from pickup to return is 14 days, though this may vary due to part shortages, shipping delays, or extended diagnostics. Warranty claims typically receive a response in less than 24 hours. Please note that these terms are subject to change.

Additional Warranty Information

Water damage, fire damage, neglect, and alterations will void the warranty.